If you are uncertain about whether or not an email or text message came from Pomelo, here is a guide for Pomelo's contact information.
Email Addresses:
Source | Purpose |
Pomelo's Support Team may contact or reply to you through this email address for any communications regarding a current or previous issue encountered. | |
Pomelo may contact you from this email address to inform you of important account or security related information, such as: Statements, Card Delivery, GCash Receipts, etc. | |
Pomelo may contact you from this email address for any promotional or marketing related content. You have the option to unsubscribe at any time. |
Phone Numbers:
Source | Purpose |
+1 720-575-4873 | Pomelo may contact you from this phone number to send you your OTP Code. |
+1 888-404-2729 | Pomelo's Support Team may contact you from this phone number for any communications regarding a current or previous issue encountered. This number is also on the back of your Pomelo Mastercard®, and you can call it for assistance. |
+1 415-300-2788 | Pomelo may contact you from this phone number to inform you of important account or security related information, such as: Statements, Card Delivery, GCash Receipts, etc. |
+1 415-707-7282 | Pomelo may text you from this phone number for any promotional or marketing related content. You have the option to opt-out at any time. |
As a safety reminder, Pomelo Support will NEVER:
Ask for your One-Time-Passcode (OTP).
Ask for your personal information, such as:
Full Social Security Number (We may ask for the last four digits)
Debit Card or Bank Account/Routing Numbers
Call you for promotional programs
Ask for authorization to your device or account
If you suspect that your account or personal information is at risk, contact Pomelo Support immediately by calling the phone number on the back of your Pomelo Mastercard®. We take the privacy and security of your account and personal information seriously.