💡 Why does Pomelo verify identity?
Safety First! Verifying your identity:
Stops someone else from pretending to be you.
Keeps your money safe and secure.
Protects your personal information.
📄 Why do we ask for documents?
Just like the postal service checking your ID at the door, we sometimes require additional documentation to make sure it's really you. This lets us know we're talking to the right person.
🤔 What might we need?
A selfie
A snapshot of your government issued ID.
A recent bill with your name and application address on it.
Sometimes, a couple of other things just to double-check.
⏱️ How long does it take?
Pomelo typically reaches out within 1-2 hours requesting any additional documentation we may need.
👍 Help us help you
When you provide clear, up-to-date documents, everything goes smoother and faster for you. If you are unsure about Pomelo's identity verification, contact Pomelo Support and we will gladly answer any questions.
🔒 Your privacy matters
Pomelo uses industry standard banking security to keep your information secure.