Your bank transfer could be unsuccessful for many reasons including insufficient funds, invalid recipient information, system outages, transfer limits, and more. If your bank transfer was unsuccessful, you will receive a full refund to the payment method used to initiate the transfer.

Important Note: Please double-check all the details of your recipient before sending money. If you transfer funds to the wrong recipient and the transaction is completed, Pomelo cannot guarantee a refund.

Refund processing times may vary based on the card used for the transfer.

If you haven't received your refund within 5 business days, please get in touch with Pomelo Support in-app or by emailing support@pomelo.com.

Banking services are provided by Coastal Community Bank, Member FDIC, and are subject to the terms of a Cardholder Agreement. The Pomelo Card is issued by Coastal Community Bank pursuant to a license from Mastercard International and may be used everywhere Mastercard is accepted. Pomelo, International Inc. is a technology services provider and administrator of the card program.