Your One-Time Pin (OTP) is a 6-digit authentication code sent to your phone number when you login to Pomelo.
🚨 Pomelo will NEVER ask you for this code.
🚨 Do NOT share it with anyone asking for the code over the phone.
If you did not receive an OTP code when trying to login, please try the following steps below:
Ensure that the phone number you signed up with has active service.
Check your network. You may be in an area with a weak signal.
Make sure the device is connected to your mobile service provider, as message delivery on devices roaming off-network cannot be guaranteed.
Force close and relaunch the app.
Restart Your Device:
Power off your device.
Wait for 30 seconds.
Power the device back on.
Verify if your device can receive other SMS messages.
Check if other devices using the same mobile carrier can receive your messages.
Check if other devices using the same mobile carrier can receive your messages.
If you still have issues, please contact us for further assistance.